Privacy Policy

LAST UPDATED AND EFFECTIVE: July 17, 2025

Welcome to LHD Tree Service

At LHD Tree Service, we cherish your trust and are dedicated to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you engage with our services, whether online, by phone, or in person.

Who Collects Your Personal Data?

LHD Tree Service ("we," "us," or "our") manages the website at www.lhdtreecare.com by Wix, including all subdomains, as well as our social media presence on platforms like Facebook and Instagram (collectively, the “Site”). When you visit our Site, contact us, request services, or interact with our team, you may share personal data with us. We treat this information as a valuable asset and are responsible for its security, including when shared with trusted third parties. Please read this Privacy Policy and our Terms of Use carefully. By checking the box before submitting your data, you agree to our handling of your personal information as outlined here.

What Personal Data Do We Collect?

The data we collect depends on how you engage with us, always limited to what’s necessary for your request. For example:

Direct from You: Name, phone number, email, address, preferred tree or shrub details, property info, payment details, and records of your interactions with us (e.g., service calls, emails).
From Third Parties: Contact info or property details from public sources, lead services, or social media (e.g., profile name, email).
From Your Device: IP address, browser type, visit times, and pages viewed via cookies or similar tools (more on this below).

We may combine this data to better serve you but avoid collecting sensitive details like racial origin or health information unless legally required.

With your consent, we may send SMS or email updates about services or promotions. Message rates may apply—check with your carrier.

Why Do We Process Your Personal Data?

We collect your data with your consent (via the box prompt) and use it when:

You agree to it.
It’s needed to provide requested services.
It supports our legitimate business interests, balanced with your privacy rights.

You can withdraw consent anytime, though we may retain data if required by law.

How Do We Use Your Personal Data?

Your data helps us:

Fulfill your service requests.
Manage your account and billing.
Share tailored offers or event info.
Improve our services and safety.
Comply with legal obligations.

We may share data with advertising partners (e.g., Google Analytics) for online ads, with options to manage these settings on the Site.

How Do We Share Your Personal Data?

We limit sharing but may disclose your data to:

Affiliates or successors if we merge or restructure.
Service providers (e.g., payment processors, marketers) who agree to protect it.
Social media platforms if you interact with our accounts.

We may also share data if required by law or to protect safety. See the table below for details:

Category	Examples	Purposes	Shared With
Professional Info	Employer details	Service coordination	Affiliates, providers
Internet Activity	Browsing data	Marketing, security	Affiliates, providers
Consumer Records	Address, purchase history	Billing, service	Affiliates, providers
Identifiers	Name, email, IP address	Customer service, marketing	Affiliates, providers

Your Privacy Rights

You control your data. You can:

Consent or withdraw consent anytime.
Opt-out of emails by replying “Unsubscribe” or emailing lhdtreeservice@live.com.
Access, correct, or delete your data via your account or by contacting us.

Your State Privacy Rights: Residents of California, Colorado, etc., can request access, deletion, or correction of their data. Visit our rights page or call 281-820-5343 to exercise these options. We’ll verify your identity and respond within 45 days (up to 90 for complex requests).

How We Protect Your Personal Data

We use encryption, secure storage, and restricted access to safeguard your data. While no system is fully immune, we take every precaution, like securing payment info with “https” pages.

How Long Do We Keep Your Personal Data?

We retain your data as long as needed for your services or legal requirements, even after account closure. Backups may hold data longer until overwritten.

Cookies and Tracking

We use cookies to enhance your Site experience (e.g., remembering preferences). Manage them via the cookie banner on your first visit. Disabling cookies may limit some features.

What’s Not Covered?

This policy doesn’t apply to:

Third-party sites linked from our Site.
De-identified or aggregated data.
Employee or applicant data.

Children’s Privacy

We don’t collect data from those under 18. If this occurs, contact lhdtreeservice@live.comto request deletion.

Policy Updates

We may update this policy annually or as needed. New uses of your data will be notified with a revised policy.

Resolving Disputes

Questions or complaints? Email lhdtreeservice@live.com. Disputes follow our Terms of Use arbitration process.

Contact Us

If you have any questions about this Privacy Policy, our practices, or your dealings with us, or to exercise any and all of your rights, please contact us at:

LHD Tree Service
13403 Ann louise Rd
Huston, Tx 77086
lhdtreeservice@live.com